shipping policy
1. Processing Time
- Orders are typically processed within 1-3 business days from the time of purchase. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.
2. Shipping Rates
- Shipping rates are calculated at checkout based on the destination, weight, and dimensions of your order. We strive to offer the best rates available and provide options for various shipping speeds.
3. Shipping Methods
- We offer multiple shipping options, including standard, expedited, and express shipping. The available methods will be displayed during checkout.
4. Delivery Time
- Delivery times vary depending on the shipping method selected and the destination. Generally, standard shipping takes 5-7 business days, expedited shipping takes 3-5 business days, and express shipping takes 1-3 business days.
5. Tracking Your Order
- Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online. Please allow 24-48 hours for the tracking information to update.
6. Shipping Restrictions
- Currently, we ship to [list of countries or regions you ship to]. If you live outside these areas, please contact us at [your contact email] to inquire about shipping options.
7. Shipping Issues
- If your order is damaged during transit or if you encounter any issues with delivery, please contact us immediately at [your contact email] or [phone number]. We will work with you to resolve the issue promptly.
8. Address Accuracy
- Please ensure that all shipping information is accurate and complete before finalizing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
9. Lost or Missing Packages
- If your package is marked as delivered but you have not received it, please check with your local carrier and neighbors. If the issue persists, contact us within 7 days of the delivery date for assistance.
10. Customs and Duties
- For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.
11. Returns and Exchanges
- For information on returns and exchanges, please refer to our [Return Policy] page.
If you have any questions or need further assistance, feel free to reach out to our customer service team at [your contact email].
Thank you for shopping with us!